Here are a few frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@sofacoverly.com

Does SofaCoverly Work On My Sofa?

The answer is probably yes. SofaCoverly works with almost any type and shape of sofa. Be it Loveseats, Recliners, L-Shaped Sofas, Single Sofa Chairs, and any other sofa types that have a rectangular shape.

If you have a curved Sofa, please make sure to contact us beforehand to ensure that the cover actually fits. (Simply send us an email to support@sofacoverly.com)

Is SofaCoverly Machine Washable?

Yes! The sofa cover is easily washable. Simply remove it from the sofa, chuck it in the washing machine and voila!

Is SofaCoverly Durable and does it protect my Sofa?

SofaCoverly is super durable and will protect your sofa from wear and tear! It's the perfect sofa protector for pets like cats & dogs. It is also spill and stain resistant to ensure that your Sofa is 100% safe!

What Materials is SofaCoverly made of?

SofaCoverly is made from a mixture of Polyester and Spandex to keep it stretchy, but at the same time strong and durable. 

Do you ship to my Country?

Yes, we ship world wide!

Where are you located?

Our company is based in the United States, but we have fulfillment centers across the globe.

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@sofacoverly.com and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, American Express and PayPal.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option. Shipping times are located below.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. support@sofacoverly.com

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of charges, please contact your local customs office.

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

How long does it take for orders to ship?

All orders are expertly packaged, prepared, and shipped within 2-3 business days of ordering. 

We offer worldwide shipping and the typical delivery time frame is between 7-22 business days. Depending on your location, you may receive items much earlier. All orders are shipped with the tracking number so you can track it every step of the way! 

Average delivery times:

US 7-18 Days
UK 5-12 Days
Canada 7-18 Days
Europe 7-18 Days
Australia 7-15 Days
Rest Of The World 12-20 Days

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@sofacoverly.com and we will be happy to assist you in any way we can. 

We do receive a large number of emails, so if you wish to get a prompt response please attach your order number and address in the message.